At Pawfect, we strive to ensure that you and your pet are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Eligibility for Returns

To be eligible for a return, please ensure that:

• The product is unused, in its original packaging, and in the same condition that you received it.
• You initiate the return within 30 days of receiving your order.
• The product is not a perishable item (such as food or treats), a personalized item, or an item marked as non-returnable.

How to Initiate a Return

To start a return, please follow these steps:

• Contact our customer support team at support@thepawfectapp.com with your order number and reason for the return.
• We will provide you with a return authorization number and instructions on how to send your item back to us.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.

Exchanges

If you need to exchange an item for a different size or color, please contact us at support@thepawfectapp.com. We will guide you through the process to ensure you get the correct item.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Contact Us

Please send your feedback, comments, requests for technical support by email: info@thepawfectapp.com.

Thank you for choosing Pawfect

Last updated: 27 July, 2024